Client Asset Management

HP Support

During the contract period should your equipment require service, please contact the HP Response Center at 1-800-633-3600. Provide the dispatcher with the Service Agreement Identifier (SAID), serial number and product number. Further information regarding the SAID is contained in the enclosed document(s).

Accessing your HP Services

When you purchase a new contract you will be assigned an identifier that will be used to request service from HP. This Service Agreement Identifier (SAID) is a 12 digit number that is systematically generated that is both globally unique and secure. It can not be customized and remains the same for the life of the contract and any subsequent renewals. The SAID was designed to help ensure the privacy and security of your account information and will be clearly displayed on your HP Services contract.

You do have the ability to customize a Support Account Reference (SAR) identifier if you need one for internal tracking. However the SAR cannot be used to request service from HP. You must use the SAID whenever you request service.

The SAID is valid regardless of whether you are calling the HP Response Center, accessing services over the web or through automated remote call logging. You can use a serial number along with a product number to request service. If you are calling the HP Response Center and you have multiple levels of support on one contract, you will need the product number and serial number of the equipment requiring service to insure proper entitlement.

If you are currently using the HP web-enabled support tools IT Resource Center (ITRC) or Integrated Support Enterprise Edition (ISEE) you may need to link them with your new SAID. For additional information on these tools go to:

As more services and Customer contract management functionality become available via our innovative web solutions, the system-generated SAID will be an excellent way to protect your confidential information.

View the HP Quick Reference Guide

View the terms and conditions of your HP maintenance contract.

For additional information regarding your HP maintenance, please contact your MSI Client Asset Management specialist.