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Remote and mobile employees returning to the office between appointments just to respond to e-mail takes time. Lack of information needed for call center assistance hurts customer satisfaction. Sending materials for review or edits to other offices slows decision making. These are the types of situations that decrease productivity among employees.
Unified communication solutions allow employees to stay in contact with co-workers and customers regardless of location or communication device. MSI solutions integrate voice, video and data onto a single network that enhances communication between employees regardless of their location - making them available at the touch of a button.
Unified communication solutions are built around seven key areas.
- Presence - Knowing where people are at the push of a button and the best way to contact them at any given time
- Messaging - Utilizing instant messaging, e-mail, voice and video to communicate with remote employees and branch offices
- Computer and telephony integration (CTI) - Combining data so workers may utilize their work stations more efficiently as telephone gateways
- Communication - Integrating voice, data, video, voice over IP and CTI
- Conferencing - Combining audio, video and the web so workers, partners and clients can more easily share information in a collaborative environment
- Business processes - Utilizing industry-leading software to streamline internal processes
- Common user experience - Having the ability for each employee to utilize the same technologies throughout the organization
Understanding Your Needs
MSI's architects will work with you to review your current communications infrastructure and future goals to design a comprehensive plan that enhances collaboration and increases productivity. Along with your internal team, they will help assess your needs for building a converged network infrastructure which will include a review of your internal architecture and performance, current IT staff skill sets and security strategy.
Unified Communications Offerings Include:
- VoIP/ IP Telephony Assessment and Design
A voice over IP network is the foundation of successful unified communications platforms. MSI will assess the ability of the current network LAN/WAN to accept voice as a real-time application. The assessment includes reviewing current network investments to pinpoint where updates to the current environment are required for a successful voice application deployment.
Depending upon client needs this offering may include:
- Building a business and ROI case to justify the new solution.
- Conducting a readiness assessment to review current voice and data infrastructure by inject voice traffic and monitoring flows against accepted latency, jitter, packet loss and overall call quality.
- Conducting a thorough design review of the proposed telephony solution to ensure a secure and reliable solution designed specifically to the clients' business needs.
- Providing operations support alternatives from Day 1 and beyond depending upon client skill sets.
- IP Application Collaboration Assessment and Design
Integrate e-mail, voice mail and conferencing technologies into an existing network infrastructure. Individually, or in combination with each other, these technologies help bridge the communication gap between remote employees, customers and partners.
Depending on client needs this offering may include:
- Creating a business and ROI case to justify the new converged solution.
- Reviewing the existing network infrastructure and specific equipment configurations for real-time application readiness.
- Using MSI's proven best practices to design and implement the proposed solution to meet identified business needs.
- Defining an operational model to support and maintain the technology.
- Unified Communication Assessment and Design
Expert services from MSI's architect and engineering teams in designing and implementing a comprehensive communication infrastructure.
Depending on client needs this offering may include:
- Conducting of a complete infrastructure, real-time application assessment to verify that the client's network and technical staff are completely prepared for unified communications.
- Creating a complete UC solution including VoIP, presence, e-mail, voice mail, video, instant messaging (IM), conferencing and information sharing custom designed for the client using MSI's best practices and industry experience. The solution will satisfy today's UC needs and lay the foundation for tomorrow's applications.
- Designing a training program in line with the solution; working with technical and non-technical personal to correctly integrate UC into the company for a smooth and confident migration.
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